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Households in hardship are being disconnected or referred to debt collectors before providers offer the support they're required to.

Letter about Fix Energy Hardship Support

The letter you'll send

Your name

28 September 2026

Dear Energy and Water Ombudsman Queensland and Commonwealth Ombudsman,

I am writing to formally request an investigation into energy retailers failing to provide legislated hardship support before disconnection or debt collection referral. Households experiencing hardship are entitled to a structured payment plan and support process before punitive action is taken.

Yours sincerely,

Your name

MAILYOUROMBUDSMAN

Sent via Mail Your Ombudsman · mailyourombudsman.com.au

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Energy and Water Ombudsman Queensland — Ombudsman
Commonwealth Ombudsman — Ombudsman

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