Energy Bill Hardship Support
Households in hardship are being disconnected or referred to debt collectors before providers offer the support they're required to.
Energy retailers are required to offer a structured hardship program — payment plans, bill smoothing, tailored support — before disconnecting a customer or referring their debt to a collection agency. Consumer advocates report retailers skipping straight to disconnection or debt collection instead, leaving households in hardship with no safety net.
Take action
Put a real letter on your MP's desk about this issue.
Letter
Fix Energy Hardship Support
Tell the ombudsman responsible to enforce hardship protections before energy retailers disconnect households or refer them to debt collectors.
Who this ask is aimed at
Campaign-tagged decision-makers, supporters, and those who need to change. Your letter still goes to your local federal MP.