Letter about Fix Energy Hardship Support

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28 September 2026

Dear Energy and Water Ombudsman Queensland and Commonwealth Ombudsman,

I am writing to formally request an investigation into energy retailers failing to provide legislated hardship support before disconnection or debt collection referral. Households experiencing hardship are entitled to a structured payment plan and support process before punitive action is taken.

Yours sincerely,

Your name

MAILYOUROMBUDSMAN

Sent via Mail Your Ombudsman · mailyourombudsman.com.au

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Energy and Water Ombudsman Queensland — Ombudsman
Commonwealth Ombudsman — Ombudsman

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